Last time, I explained the conditions and assumptions that underlie the act of giving as well as receiving a service. I discussed the nature of the relationship between you as a hungry customer and the employees of a restaurant. Today, I will show that quality lies at the heart of any service relationship. In addition, … Continue reading Southeast Asia – What Makes A Good Service II
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Traveling through Asia has taught us many things and sparked many thought-processes in us. Most of our paradigm shifts resulted from our interaction with other people. One of those insights was the way in which we were treated by local people when we payed them for a service. On the basis of what we have … Continue reading Vietnam – What Makes A Good Service I